A physician who
answers the phone
when the diagnosis
is serious.

Dr. Carol J. Scott has spent more than two decades as a practicing emergency-medicine physician, wellness coach and patient advocate. She has seen the inside of the healthcare system on both its best and its worst days. The SCOTT Protocol is the operating system she built for the patients she knows will go home, put the discharge papers on a counter, and then need to run their own reliability until the next appointment.

She trained at Johns Hopkins, where she served as Assistant Chief of Service in Emergency Medicine. She is board-certified in both Internal Medicine and Emergency Medicine, and a Fellow of the American College of Emergency Physicians. She is Wellcoaches-Certified as a Health and Wellness Coach and a founding fellow of the Institute of Coaching Professional Association. She serves on the faculty of the Institute for Preparing Heirs and formerly served as a physician surveyor for the Joint Commission of Healthcare Organizations.

She received the Educator of the Year Award from the National Association of Women Emergency Physicians. Her insights on wellness and healthcare have appeared in The Wall Street Journal, Fast Company, Self, O, The Oprah Magazine, and Barron's. Her private-client and speaking roster includes Morgan Stanley, Discovery Communications, Microsoft, Kimberly-Clark, Oracle, IBM, UPS, and Johnson & Johnson.

What her patients and her clients tend to remember, though, is not the degree list. It is what happens in the room. She is, in person, warm and unhurried and unmistakably in command. She is the kind of doctor who will tell you the truth first and then help you carry it.